This Privacy Policy explains how SparkleWorks handles personal information in connection with its website and move-in and move-out cleaning services in Australia.
You may request access to personal information we hold about you and ask for correction where it is inaccurate, incomplete, or out of date. In some cases, you may also object to certain uses of your information or ask us to limit how it is handled, subject to legal and operational requirements.
To make a privacy request, please use the contact details in this policy and describe the information or action you are seeking. We will review the request and respond within a reasonable period, taking into account any legal exceptions or practical limits that apply to the request.
We retain personal information for the period needed to manage enquiries, bookings, service delivery, payment records, dispute handling, and legal compliance. When information is no longer required, we take reasonable steps to delete it or de-identify it, unless we must keep it for a lawful reason.
When we update this policy, we will post the revised version on this page and change the effective date where appropriate. If a change is material, we may also use reasonable additional notice before the change takes effect.
We may collect contact details, property and access information, booking preferences, service instructions, payment-related details, and records of communications. Where relevant to a move-in or move-out cleaning request, we may also process condition photos and notes about rooms, handover areas, and the scope of work.
We collect personal information directly from users through phone calls, email, contact forms, and booking discussions. We may also receive information from property owners, tenants, or small property managers involved in arranging access, confirming scope, or coordinating the cleaning visit. Some technical data is collected automatically when the website is used.
Our website may use essential cookies to support basic functionality, preference cookies to remember limited settings, and analytics cookies to understand how the site is used. These cookies may be session-based or persistent, depending on their purpose. We do not use cookies to make decisions with legal or similarly significant effects.
You may manage cookies through your browser controls and, where available, device settings. If cookies are disabled, some website features may not function as intended. We do not rely on cookies to collect more information than is reasonably needed for site operation and basic analytics.
We process personal information to respond to enquiries, prepare quotes, confirm property scope and access, schedule appointments, carry out cleaning services, manage payments, maintain records, improve website performance, handle complaints, and meet legal or accounting obligations. We may also use information to communicate about service changes, follow-up matters, or issues arising from a completed visit.
We may share personal information with contractors, payment processors, website hosting providers, communication tools, and other operational service providers that help us run the business. We may also share limited information with property owners, tenants, or managers when needed to confirm access, scope, scheduling, or completion of a cleaning visit.
We may disclose personal information to government authorities, regulators, law enforcement, or other parties where required or permitted by law, or where disclosure is necessary to protect our rights, respond to a dispute, or comply with a legal process.
